Get ready for your new customers
What happens now that your store is live in the Marketplace?
Once you’ve set your store up with all of the relevant business information, there are a few more easy steps to take next to get ready to start selling your goods and services.
Ensure that your business profile has been completed including your business banking details so that we can pay you whenever you request a payout.
Your store will be listed within the Marketplace available across all of the many wallet apps.
Download any of the available apps to view your store as you progress.
1. Getting to know the Vendor Management Dashboard.
Before you get started, it’s important to get to know your Vendor Management Dashboard. This is where you’ll manage your business profile; upload your product catalogue or menu; view and manage your orders, payouts and transactions; and gain Big Data insights into your customer activity, spend, and how your products are selling.
When you visit your Dashboard you see each tile displayed with an explanation of what it is, and when you click on one the tiles you will be directed to that specific tab in your Dashboard.
2. Start off by adding your catalogue of goods or services for sale
You’ll need to create a store menu to let your customers know what you are selling. Setting up your catalogue is super easy and is done from within your Vendor Manager Dashboard.
Access the catalogue from the catalogue icon in the left-hand menu bar – fourth icon.
To add a category, click ‘Add New’ and add your first category of products. Fill in all the details including the ‘Category Listing Order’ which will determine the order in which your categories will appear in your store.
You can now add your products to your new category by clicking on the ‘Add New Item’ on the right of the screen. Include your pricing and select the ‘On Offer’ tick box in order to make your item visible in your store.
You can continue to add more items and create new categories. It is also possible to upload your items using the bulk uploader function.
3. How to accept payments from your customers
Your customers will be able to pay for their purchases directly from within the wallet apps. They’ll have the option to pay using either their wallet balance, UBU CashBack, or via a credit or debit card.
Once their payment is completed, the transaction will be confirmed with a QR code which you can scan in your physical store when they arrive to collect their order.
Your incoming orders can be viewed on the ‘Order List’ which you can access from the left-hand menu in your Vendor Manager – you’ll be able to view all orders throughout the process. You can also view your transactions under the ‘Payouts’ tab.
For more information on how to accept payments from your customers, read our step-by-step guide.
4. Request a payment from your business account
As a Vendor, UBU will provide you with a Vendor account that is linked to your business. Any funds due to you from the sale of products in the UBU Marketplace are displayed in your Vendor account.
Click the ‘Payouts’ icon on the left-hand navigation menu where your current balances, payout history and all other earnings are displayed. Simply click on the ‘Request Payout’ button to request your payout.
If you need any more information, please have a look at our FAQ.
5. Setting up Pay-and-Deliver and Order-and-Collect
Update your profile to include Delivery as an option by ticking the delivery box on the Vendor Profile page. If you are going to charge a delivery fee, add the amount you will charge, and then enter the radius in which you’re willing to deliver.
Ensure that you can deliver within a reasonable timeframe. You can limit how far away you’ll deliver by updating your delivery radius – this will help ensure that your delivery can take place timeously. Your delivery radius should be entered in kms – use decimals for parts of a kilometre. Only customers in your deliverable area will be able to select the delivery option.
Tick the ‘Pickup’ box if you want to offer customers the option to place their order and collect in-store.
For more information on viewing and managing your orders, read our step-by-step FAQ.