UBU IS TAKING A BREAK
UBU International is undergoing a revamp!
We’ll be back soon with an epic new product, but in the meantime we’ll be shutting down from 8 December 2021.
You will have until 8 December to spend the balance in any of your UBU Powered Wallets, thereafter all balances will be forfeited. Check your email inbox, or the FAQs below for more information.
Citizen FAQs
I forgot my password, how do I reset it?
To reset your password, click on the ‘Reset Password’ link on the login page and follow the prompts.
I don’t have access to, or no longer use the email address registered on the App - can I reset this?
Email support@ubuinternational.com and request an email update, include the email address used, and the new email address.
My App has been locked - how do I unlock it?
Your account will automatically be locked if you have 3 failed login attempts and will only be unlocked (automatically) after 24 hours.
My App has been blocked - how do I unblock it?
Email support@ubuinternational.com to request the email address be unblocked. Thereafter, please follow the password reset instructions on the login screen.
How do I update my App pin?
1. Login to your App
2. Click on 'Profile'
3. Select 'Change App Pin'
4. Follow the prompts
How do I check the available balance in my App?
All Wallet balances can be viewed on the “Wallet” screen in your App.
Can I use my balance before the temporary suspension?
Yes, the platform will be fully functional and available until 5pm on 8 December 2021.
How do I top up my balance, to use, before the temporary suspension?
- Go to your wallet and click on the wallet icon.
- Select Top Up
- Enter in the custom amount you would need to purchase
- Confirm your Top Up by entering your secure pin
- Select your Top Up payment method, whether it be the card you have preloaded or EFT. You can also add a new card.
- You will be taken a screen that will confirm the amount you have selected to top up your wallet.
- You will be returned to your wallet where your new balance will reflect your latest Top Up.
How do I order for delivery?
- Once you have decided on the item you want to buy, select it and confirm the quantity you want.
- Select your order method.You have the choice to:
- Pay in-store.
- Collect in-store.
- Deliver to me.
- Select your payment method.You can also change your chosen delivery address and include any delivery notes here too.
- If required, enter new delivery details.
- Confirm your purchase by entering your secure pin.
- Your transaction will be confirmed, you will get an in-wallet receipt with a QR code that will confirm your payment.
- Once payment has been confirmed, you can begin to track your order.
- Once your order has been delivered successfully, you will receive an in-wallet notification confirming that your transaction is complete.
How do I order for collection?
- Once you have decided on the item you want to buy, select it and confirm the quantity you want.
- Select your order method.You have the choice to:
- Pay in-store.
- Collect in-store.
- Deliver to me.
- Make your payment. At this point, you can include a tip.
- Enter your secure pin to confirm payment and secure the transaction.
- Your transaction will be confirmed, you will get an in-wallet receipt with a QR code that will confirm your payment when you collect your goods.
- You can keep an eye on your order and track when it will be ready for collection.
When will UBU International go into temporary suspension?
The UBU Platform will be unavailable for download or use from 8 December 2021.
Where do I spend my money if there are no businesses close by?
We have Vendors that deliver nationwide, or you can make a donation to one of the Charities on our Platform.
What happens if I do not spend all my money?
You have until 5pm on 8 December to spend your money. Thereafter, your balance will be forfeited, so be sure to spend your money before the closure. Email support@ubuinternational.com for any queries.
Am I entitled to a refund of my Wallet balance?
UBU’s are non-transferable and non-refundable. For further information please email support@ubuinternational.com to query whether a refund is possible.
Vendor FAQs
I forgot my password, how do I retrieve it or reset?
Click this link and follow the prompts: http://dashboard.ubu.world/reset_password
I don’t have access to, or no longer use the email address registered on the App - can I reset this?
Email support@ubuinternational.com and request an email update, include the email address used, and the new email address.
How do I check my available balance on my dashboard?
Login to your Vendor Dashboard and select the “$” icon on the left.
What is the payout process?
Login to your Vendor Dashboard and select the "$” icon on the left and select “Payout” and follow the prompts.
Or, watch this video: https://faq.ubuinternational.com/how-to-request-a-payout-as-a-vendor
How do I update my bank details, to process my payout?
On the ‘Banking’ tab on the dashboard, load all your bank details and wait for authorisation (this can take up to 24 hours). Once authorised, select “Payout” and follow the prompts.
Or, watch this video: https://faq.ubuinternational.com/how-to-request-a-payout-as-a-vendor
I am not receiving the OTP to process my payout - how do I update my mobile number?
Email support@ubuinternational.com with your business details, and the new cellphone number.
What happens to my existing Wallet/App?
After 8 December 2021, your App will be deleted from all App stores and will be unavailable for download or usage, while under temporary suspension.
Do I still get my referral commission?
Yes - this will be included in your total payout amount, the breakdown is on the “Banking” tab on the Vendor Dashboard.
Will I be charged any fees to process a cash out?
There is a R10 once-off transaction fee.
What is the last date that I can accept payments from my customers?
The platform will be fully functional and available until 5pm on 8 December 2021.
What is the deadline in order for me to cash out my outstanding money?
The Vendor Dashboard will be available until 15 December 2021 to process cashouts. Following this, email support@ubuinternational.com with a cashout request.
