To reset your password, click on the ‘Reset Password’ link on the login page and follow the prompts.

Email support@ubuinternational.com and request an email update, include the email address used, and the new email address.

Your account will automatically be locked if you have 3 failed login attempts and will only be unlocked (automatically) after 24 hours.

Email support@ubuinternational.com to request the email address be unblocked. Thereafter, please follow the password reset instructions on the login screen.

1. Login to your App
2. Click on 'Profile'
3. Select 'Change App Pin'
4. Follow the prompts

All Wallet balances can be viewed on the “Wallet” screen in your App.

Yes, the platform will be fully functional and available until 5pm on 8 December 2021.

1. Go to your wallet and click on the wallet icon.
2. Select Top Up
3. Enter in the custom amount you would need to purchase
4. Confirm your Top Up by entering your secure pin
5. Select your Top Up payment method, whether it be the card you have preloaded or EFT. You can also add a new card.
6. You will be taken a screen that will confirm the amount you have selected to top up your wallet.
7. You will be returned to your wallet where your new balance will reflect your latest Top Up.

1. Once you have decided on the item you want to buy, select it and confirm the quantity you want.
2. Select your order method.You have the choice to:

• Pay in-store.
• Collect in-store.
• Deliver to me.

1. Select your payment method.You can also change your chosen delivery address and include any delivery notes here too.
2. If required, enter new delivery details.
3. Confirm your purchase by entering your secure pin.
4. Your transaction will be confirmed, you will get an in-wallet receipt with a QR code that will confirm your payment.
5. Once payment has been confirmed, you can begin to track your order.
6. Once your order has been delivered successfully, you will receive an in-wallet notification confirming that your transaction is complete.

1. Once you have decided on the item you want to buy, select it and confirm the quantity you want.
2. Select your order method.You have the choice to:

• Pay in-store.
• Collect in-store.
• Deliver to me.

1. Make your payment. At this point, you can include a tip.
2. Enter your secure pin to confirm payment and secure the transaction.
3. Your transaction will be confirmed, you will get an in-wallet receipt with a QR code that will confirm your payment when you collect your goods.
4. You can keep an eye on your order and track when it will be ready for collection.

The UBU Platform will be unavailable for download or use from 8 December 2021. 

We have Vendors that deliver nationwide, or you can make a donation to one of the Charities on our Platform. 

You have until 5pm on 8 December to spend your money. Thereafter, your balance will be forfeited, so be sure to spend your money before the closure. Email support@ubuinternational.com for any queries.

UBU’s are non-transferable and non-refundable. For further information please email support@ubuinternational.com to query whether a refund is possible.